Frequently Asked Questions

• What is a Custom Fit Car seat cover?

  Custom fit covers are made using a specific pattern for your vehicle. Our specialised pattern makers has physically gone out and measured the car seat and then made a seat cover that has been tested on the specific vehicle to make sure it is an exact fit.

• How long do the covers take to make?

  The seat covers that are made in our Sydney facility take around 5 working days to manufacture.
  Our goal is to dispatch your online order the next working day for all in-stock items, custom-made orders in 5-7 working days.
  From time to time we experience high volumes of orders.
  
  Therefore, we request you allow:
  5 working days for delivery of in-stock items and 7-10 days for custom made orders.
  
  All orders shipped within Australia are sent via Startrack.
  All orders shipped to New Zealand addresses are sent via Australia Post, please allow an additional 5-7 Days.

• I have last year’s model; do you have a pattern for this vehicle?

  If your vehicle is new and we do not have the pattern then contact us and we will find the vehicle and make the covers to fit. This can take a few weeks as sometimes brand new models can be difficult to find and bad weather can stop us from accessing the vehicle.

• Do the seat covers accommodate for side air bags?

  We manufacture all of our custom-made seat covers using a breakaway special thread and controled manufacture method so as in the event of an accident, the airbag will deploy with no hinderance or obstruction from the seat cover. Test Report by an approved NATA laboratory can be made available on request.

• How do I fit my car seat covers?

  Fitting instructions are included with the seat covers as well as a number to call if you have any problems.

• What is the warranty on this product? And what does this cover?

  The warranty varies by fabric and you can see the details against each specific fabric. The warranty covers manufacturing and material defects.

• How can I be assured my covers will fit?

  If your covers do not fit the car that you ordered them for we will make the necessary alterations free of charge.

• There are creases in my seat covers, when I first fit them to my car, will they go away?

  Creases will be present on most seat covers whether store purchased or online due to the need to fold the seat covers. Once seat covers are fitted for a few weeks the creases will disappear. In fact some of our canvas seat covers can take a month to iron out the creases due to the heavy duty nature of the material this is perfectly normal.

• Can I still order if the fabric I want is currently out of stock?

  Yes, you can still order and we will make your cover as soon as the material arrives in. We often advise an ETA (Estimated time of arrival) to give our customers an indication of how long the wait might be.

• How long should I allow to fit my seat covers?

  Fitting involves more than slipping the covers on. It is important to understand each fitment can be a little different, as a general rule we suggest allowing 30 minutes for each row of seating, this means approximately 15 mins for the drivers, 15 minutes for the passenger front seat and 30 minutes for each of the middle and/or rear seats.

• Ready Made Seat Covers, what does this mean?

  Ready Made seat covers are produced for a select number of the most popular vehicles in the most popular fabrics. By producing in batches we save money and pass it on to you with awesome prices.

• Do you offer a fitting service?

  We sure do - Our fitment service is located at 16 Helles Ave Moorebank NSW Australia. Drive in and look for our fitting bay sign. Please contact our friendly customer service team to book a fitting appointment on (02) 9821 1066 or sales@mycustomcar.com.au Bookings are essential.